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Privacy Policy

Last updated:

Netpak Packaging Inc. (“Netpak,” “we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Québec Law 25.

1. Scope

This Policy applies to personal information collected through our website, during business communications, and in connection with our packaging products and services. It does not apply to information that cannot identify an individual (e.g., aggregated or anonymized data).

2. Information We Collect

  • Contact information: name, email address, phone number, company, and job title.
  • Business information: order details, billing information, shipping addresses.
  • Website data: IP address, browser type, device information, usage patterns (via analytics tools).
  • Marketing preferences: your consent to receive emails, SMS, or calls under CASL.

3. How We Use Information

  • To process quotes, fulfill orders, and deliver services.
  • To communicate with you about your account, requests, or projects.
  • To improve our website, services, and customer experience.
  • To send marketing communications where you have provided express consent.
  • To comply with legal and regulatory obligations.

4. How We Share Information

  • With service providers who assist in production, logistics, IT, or marketing (bound by confidentiality agreements).
  • With regulators, authorities, or as required by law.
  • In connection with a merger, acquisition, or sale of Netpak assets.
  • We do not sell or rent personal information to third parties.

5. International Data Transfers

Some service providers may process personal information outside Canada. When data is transferred, we use contractual safeguards to ensure a level of protection comparable to Canadian law.

7. Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy or as required by law. Once no longer needed, we securely delete or anonymize the data.

8. Security

We implement administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, alteration, or misuse. However, no system is completely secure, and we cannot guarantee absolute protection.

9. Your Rights

  • Access and obtain a copy of your personal information.
  • Request corrections or updates to your information.
  • Request deletion of information, subject to legal obligations.
  • Withdraw consent to processing of your data.
  • File a complaint with the Office of the Privacy Commissioner of Canada or the Commission d’accès à l’information du Québec.

10. Cookies and Tracking

We use cookies and similar technologies to operate the site, analyze traffic, and personalize content. You can manage your preferences through our Consent Preferences page. If your browser sends a Global Privacy Control (GPC) signal, we treat it as a request to reject non-essential cookies where possible.

11. Changes to this Policy

We may update this Privacy Policy periodically. Updates will be posted here with a revised “last updated” date. Continued use of our services after updates means you accept the changes.

12. Contact Us

For questions or to exercise your privacy rights, contact us:

Netpak Packaging Inc.
9055 Impasse de l’Invention
Anjou, Montréal, Québec H1J 3A7, Canada
Email: sales@netpak.com
Phone: 1-866-399-8544